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Terms & Conditions

Welcome to www.epcsingateshead.co.uk!

Website content
We own the copyright to all the contents and materials of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).
You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please see our Contact us page to apply for permission to reproduce the website.
While our website is as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.
Unless we have been negligent, we cannot accept any liability for loss or damage arising from any action you may take relying on the information contained on this Website.
External material
You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.
We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Third party e-commerce
If you use our website to deal with a third party, for example to enter a competition, it is up to you to read and abide by the terms & conditions of such third parties. Please also see our Privacy policy for more details of how we use your information.
Links
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
Termination of the website or services
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:
* there is a change in the law that limits our ability to provide the website
* an event beyond our control stops us providing the website (eg: technical difficulties)
Changes to Terms & Conditions
We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by uploading the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.
Liability
We take no responsibility for any loss or damage suffered as a result of our services, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
We remain liable for:
* loss, damage, death or personal injury resulting from our negligence
* fraudulent misrepresentations
* the quality of our goods
General
These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.
Authorised and regulated by the financial conduct authority, and acts as a credit broker. Credit is provided by V12 Finance, Authorised and Regulated by the Financial Conduct Authority.

Terms & Conditions For Buying Goods Online
By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order. These Terms & Conditions only apply to goods purchased online using this website.
In these Terms & Conditions
"We" and "us" means epcsingateshead.co.uk trading as epcsingateshead Jeweller.
"You" means the person placing an order.
"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.
By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.
Ordering
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.
Certain steps must be followed for a contract to be formed, as described below.
After you have placed your order:
We will send you a confirmation email. It will confirm which goods you have ordered. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.
We do not have to accept your order, and for example, we will not accept your order if:
* we do not have the goods in stock
* your payment is not authorised
* there is an error on our website regarding the price or other details of the goods
* you have cancelled it in accordance with the instructions below
We reserve the right to refuse any order.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
Returning goods
Please see our Delivery & Returns page for details of how and where to return goods. As well as Our Returns Policy.
Our returns policy does not affect your statutory rights. For further information on your statutory rights look at epcsingateshead.co.uk.
Product availability
Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to despatch goods to addresses outside the UK, or in the Channel Islands. For more details on our delivery options see the Delivery & Returns page.
Some goods indicated on our website as such, are not available to buy online, but are available to buy in store.
Pricing and payment
Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Prices quoted on the website are applicable exclusively to goods purchased through this website. Prices applicable to goods for purchase in stores may differ from those quoted on this website.
While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible.
If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.
Card payments will be debited for your order on the day that we despatch your goods.

Online Voucher Codes
Online voucher codes may only be redeemed online. They are not valid in store.
Codes are not valid for use with sale or reduced items.
Codes are not valid for use with pre-owned watches.
Codes are not valid for Pandora items.
Codes may expire and or conditions changed after creation.
Codes are given at the companies discretion and can be revoked once created.

Changes to Terms & Conditions for Buying Goods Online
We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by uploading the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.
These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.
Sale items
Items ordered online are reserved with money taken from your account. Once the item has been located the order will be completed. If the item can not be located the order will be closed and money returned. If this is during opening hours the money will be returned the same day.
Sales or reduced items are not covered with the standard guarantees and warranties, including, but not limited to, Lifetime Guarantee, Ten Year Warranty, Ten Year Wedding Ring Warranty.
All sale items have a 14 day returns policy.

Cancellation
You may cancel your membership with a full refund if it has not been used for any orders. Once your first order has been made we can not offer a refund for cancelled memberships.
Membership Renewal
Your Membership will not be automatically renewed, you will be sent an email before the membership expires reminding you to purchase again.
Eligible Purchases
All non sale items and orders over £25 are eligible to be sent special delivery, however this is not a guarantee of next day delivery. We aim to dispatch to the Royal Mail on the same day as the order is place, as long as this is before 2pm, Monday to Friday. However on occasion same day dispatch may not be possible, due to location of stock ordered and postal collections with that location. We may exclude products with special delivery characteristics at our discretion.
Weekend Orders
All orders received after 2pm on a Friday will not be sent until the following Monday.
Royal Mail Special Delivery
Once the order has been passed onto the Royal Mail delivery time periods become their responsibility. Royal Mail currently guarantee all Special Delivery orders will arrive before 1pm following the day of dispatch.
Pandora Build A Bracelet Offers
*         The charms and/or bracelets must be purchased at the same time, in the same transaction.
*         The promotion is only applicable the selected PANDORA charms and bracelets.
*         The PANDORA Build A Bracelet Promotion is only applicable in England, Scotland and Wales. This excludes Northern Ireland and the republic of Ireland.
*         If either of the two charms or bracelet are returned, the refunded amount will be less the discount.
*         The rules on returns and exchanges do not affect the consumer's statutory rights.
*         Subject to stock availability.
*         Cannot be used in conjunction with any other offer.
Pandora Sale
*         The promotion is only applicable to the selected PANDORA products.
*         The PANDORA Sale Promotion is only applicable in England, Scotland and Wales. This excludes Northern Ireland and the Republic of Ireland.
*         Returned for refund of sale items will be to the price paid not any higher previous price.
*         All sale items have a 14 day returns policy.
*         The rules on returns and exchanges do not affect the consumer's statutory rights.
*         Subject to stock availability.
*         Cannot be used in conjunction with any other offer.